SMD Technologies will not accept any items back for credit if the packaging is not complete (as you got it when purchased). This includes box, accessories, etc. Defective items may be returned for refund or replacement. The following restrictions apply to refunds or replacements:

• All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
• If unopened goods are returned within 14 days, you will receive a refund excluding transport costs.
• Certain hardware items and all custom/special orders may only be returned for credit.
• All returns must be shipped at the customers' expense.
• Consumables are non-refundable.
• A 20% handling fee applies to any goods returned that are not in their original packaging; this must be within 14 days of you receiving the order.
• Please note that if your item/s are returned and do not contain the entire package that was shipped out, you will not receive a credit.

Warranty

All of our products are manufactured to the highest standards possible and come with a standard factory faults warranty. We do this to safeguard you, the client, to ensure that you are always receiving the best from us.

If you are experiencing a problem with your device or product, please contact our repairs department and they will gladly assist you.

Email: Returns@smdtechnologies.com